Returns / Exchanges

Customer Support

If you need any information about our products, sizing or with an order you received please contact Customer Service for assistance at shop@crooksncastles.com. We will get back to you within 48 hours between Monday and Friday, 9AM - 5PM (excluding public holidays). 

Our goal is for you to be satisfied with your purchase from Crooks & Castles. If, for any reason, you are not, you can return the item for a store credit or an exchange. Please note that we do not issue refunds & we do not accept returns for Crooks & Castles merchandise not purchased from WWW.CROOKSNCASTLES.COM. 

Returns
Send an email to shop@crooksncastles.com and indicate in the subject line RETURN & reference your order #
(EXAMPLE: RETURN ORDER # CC18076).  We will reply with an RA# that will need to be indicated on your package.

Upon receipt of your return in our warehouse, please allow 72hours to receive your store credit via email. Your credit can be used towards any other item of lesser or equal value. Note that original shipping costs will not be included.

Item(s) purchased from WWW.CROOKSNCASTLES.COM must be returned at the customers expense:
 

  • Within 10 Days of when the order was received 
  • With all tags attached
  • Unused / unwashed product
  • Packaging intact

What items not returnable?

  • Items in the Sale Collection (These are Final Sale)
  • Stash Boxes (These are Final Sale)
  • Items that have been washed
  • Visibly been worn (stains, heavily wrinkled)

Exchanges
If you have purchased an item from WWW.CROOKSNCASTLES.COM, you may exchange it for a different color, size or style. 

Send an email to shop@crooksncastles.com and indicate in the subject line EXCHANGE & reference your order #
(EXAMPLE: EXCHANGE ORDER # CC18076).  We will reply with an RA# that will need to be indicated on your return package. 
Upon receipt of your return in our warehouse, please allow 72hours to receive an email regarding your exchange. Items must be returned within 10 days of when order was received.

 

When shipping your item(s) back to our warehouse, please include:

A copy of your original invoice and a written explanation of the item(s) you are returning.

All returns are dependent on condition of product upon inspection.

Customers are responsible of shipping fees when a return for exchange/store credit is requested.

Shipping fees are non-refundable.

Packages received without an RA# will not be treated

All returns are to be shipped via traceable mail in a secure package to the following address (We are not liable for packages lost in transit; please have a tracking number for your reference and proof)

Crooks & Castles

Attn: Returns 

104 First Street NW,

Hildebran, NC,

28637

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